Refund Policy

Refund Policy

Last Updated: March 8, 2026

We want you to be satisfied with your purchase. This policy outlines when returns and refunds are accepted.

1. Return Window

Eligible items may be returned within 30 days of delivery.

2. Eligible Condition

  • Item must be unused and in original packaging
  • All accessories/manuals included
  • Proof of purchase required

3. Non-Returnable Items

  • Opened sterile products (when applicable)
  • Used lancets/test strips
  • Final sale or clearance items marked non-returnable

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact support within 7 days of delivery with photos and order details.

5. Refund Method and Timing

  • Approved refunds are issued to the original payment method
  • Refund processing typically takes 5–10 business days after inspection
  • Shipping fees may be non-refundable unless the error is ours

6. Return Shipping

Unless the return is due to our error, return shipping costs are generally the customer’s responsibility.

7. Exchanges

We may offer exchanges for eligible items depending on stock availability.

8. Chargebacks

Before opening a payment dispute, please contact us so we can resolve issues quickly.

9. Contact

Refund support: contact@coverttrick.site

Order Cancellation

Orders may be cancelled before fulfillment starts. Once shipped, cancellation is no longer possible and return policy applies.

Damaged Delivery SLA

Please report damaged deliveries within 7 calendar days from delivery date with clear photos.

Business Identity

Green Valley Naturals LLC
1880 Century Park E, Suite 800, Los Angeles, CA 90067, USA
Email: contact@coverttrick.site
Phone: +1 (800) 951-2414